Flood Protection Solutions Ltd
Terms and Conditions of Sale and Supply
Please read these Terms and Conditions carefully before placing an order or requesting advice. By placing an order, you agree to be bound by these Terms. You should retain a copy for your records.
These Terms apply to all goods, services, site surveys, advice and consultancy supplied by Flood Protection Solutions Ltd, whether ordered via telephone, email, website, following a site visit or by any other means.
1.1 In these Terms:
Company means Flood Protection Solutions Ltd, registered in England and Wales (Company No. 8252543), Unit 36, Criftin Enterprise Centre, Oxton Road, Epperstone, Nottingham, NG14 6AT.
Client means the person, firm or company purchasing Goods or Services from the Company.
Goods means any physical products supplied, including but not limited to flood barriers, pumps and ancillary equipment.
Services means advice, consultancy, site surveys, reports and related professional services.
Quotation means the written quotation issued by the Company, including any schedules or scope documents.
Contract means the contract formed between the Company and the Client under these Terms.
1.2 No contract exists until the Company has issued written confirmation of acceptance of the Client’s order. Upon acceptance, a binding contract is formed.
1.3 These Terms prevail over any terms proposed by the Client unless expressly agreed in writing and signed by a Director of the Company.
1.4 The Client confirms that it has not relied on any statement or representation not expressly set out in the Contract. Nothing in this clause limits liability for fraudulent misrepresentation.
1.5 The Company may amend these Terms from time to time in respect of future contracts.
2.1 Unless otherwise stated, quotations are provided on the basis of a Basic Supply Purchase.
2.2 A Basic Supply Purchase includes procurement assurance under the Company’s SSIP accreditations, including CHAS and PQS. This provides assurance that goods are supplied in accordance with recognised health and safety and procurement standards.
2.3 If the Client requires additional supplier forms, portal submissions, project‑specific compliance documents or bespoke administrative processes, the Company will assess the time and complexity involved.
2.4 Where additional administrative effort is required beyond the Basic Supply Purchase, the Company reserves the right to issue a revised quotation that includes an additional administration fee.
3.1 The description and price of the Goods or Services are as set out in the Quotation.
3.2 All prices are exclusive of VAT unless stated otherwise.
3.3 Delivery charges are additional unless expressly included in the Quotation.
3.4 Goods are subject to availability. Where Goods are unavailable, the Company will notify the Client and refund any sums paid for those Goods.
4.1 Unless otherwise agreed in writing:
• New clients are supplied on a pro forma basis
• Repeat clients under £10,000 may be offered 30‑day terms subject to credit approval
• Orders of £10,000 or more require a 50 percent deposit on order and 50 percent prior to or on delivery
4.2 Deposits for bespoke or made‑to‑order Goods are non‑refundable.
4.3 Payment is due in cleared funds. No payment is deemed received until cleared.
4.4 Late payments may be charged interest at 5 percent per month.
4.5 Advice or consultancy beyond any agreed free initial discussion is chargeable at £100 per hour plus VAT unless otherwise agreed.
4.6 Any import duties, taxes or charges arising from Brexit or overseas shipments are the responsibility of the Client. Overseas shipments are supplied DAP unless stated otherwise.
5.1 Delivery dates are estimates only and time is not of the essence.
5.2 The Company is not liable for losses arising from delivery delays.
5.3 Risk in the Goods passes on delivery. Title passes only once payment is received in full.
5.4 Failed delivery attempts or split deliveries may incur additional charges.
5.5 The Company may suspend or cancel delivery due to events beyond its reasonable control, including but not limited to supply chain disruption, labour disputes, acts of God, force majeure or government action,
6.1 Bespoke or made‑to‑order Goods cannot be cancelled once manufacture has commenced.
6.2 Non‑bespoke Goods may be cancelled within 14 days of delivery, provided they are unused, undamaged and returned in original packaging at the Client’s expense.
6.3 Restocking and administration charges may apply.
6.4 The Company reserves the right to refuse cancellations outside statutory consumer rights.
7.1 Product warranties vary by manufacturer and product type and are provided separately where applicable.
7.2 The Company will pass on the benefit of manufacturer warranties where possible.
7.3 Warranties do not cover fair wear and tear, misuse, incorrect application, unauthorised modification or failure to follow instructions.
7.4 Carriage costs are excluded from warranty claims unless otherwise stated.
8.1 Flooding is inherently unpredictable and no product or system can provide absolute protection.
8.2 The Company shall not be liable for:
• Flood overtopping or overwhelming events
• Structural failure of buildings or walls
• Incorrect installation or deployment
• Failure to deploy Goods
• Third‑party interference or vandalism
• Consequential or economic loss
8.3 It is the Client’s responsibility to ensure that any structure protected by Goods is structurally capable of resisting flood loads. Barriers above 600mm should be reviewed by a Structural Engineer.
8.4 The Company’s total liability under the Contract shall not exceed the value of the Goods or Services supplied.
9.1 Reports and surveys are provided solely for the named addressee and for the stated purpose.
9.2 Reports must not be relied upon by third parties, published or disclosed without written consent.
9.3 Recommendations aim to reduce flood risk but cannot eliminate it. No responsibility is accepted for flood claims.
10.1 All intellectual property in reports, drawings, documents and materials remains the property of the Company unless agreed otherwise in writing.
11.1 The Company processes personal data in accordance with UK GDPR and applicable data protection legislation.
11.2 Customer details are retained for legitimate business purposes, including product lifespan support.
11.3 The Company may use anonymised site photographs for training or marketing purposes.
12.1 Risk passes on delivery. Title remains with the Company until payment is received in full.
12.2 The Company may recover Goods if payment terms are breached.
13.1 These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts.
Disclaimer
Flood Protection Solutions Ltd has taken great care to ensure that customers receive a high standard of products, services and professional advice. All goods, reports and recommendations are provided in good faith by experienced and qualified engineers, based on information available at the time.
Flooding and its effects are inherently unpredictable and can vary significantly from property to property and from event to event. Flood protection measures are intended to reduce risk only. No product, system or recommendation can guarantee the prevention of flooding, water ingress or damage.
Accordingly, Flood Protection Solutions Ltd, and its representatives, surveyors or agents, cannot accept liability for flood claims or for damage, whether accidental or otherwise, including where flood events exceed the design intent of any product, are incorrectly deployed, or arise from site conditions beyond our control.
This disclaimer does not affect your statutory rights as a consumer.
The Water-Gate barrier from Megasecur is used in 36 countries around the world. As the sole UK distributor of this flood barrier, we distribute the product across the entire country. The Water-Gate barrier is highly innovative and easily deployed, offering one of the fastest deployment of water
barriers available. Access to emergency vehicles and other vehicles is not compromised as the barrier can be driven over.
The Water-Gate can be shaped around corners and on uneven surfaces, offering flexible protection, and can be joined to create any length. The barrier can be supplied in crates to make deployment of long lengths extremely rapid.
It is cost effective, comparing particularly well with sandbags, especially as it is reusable.
The material used is recyclable and the Water-Gate is reusable making it extremely environmentally friendly.
The barrier is resistant to a long list of chemicals and has been independently tested. It is widely used in pollution control.